FINAL YEAR PROJECT REPORT [FYP] - SPASALON: SMART CLIENT ENGAGEMENT WEB APP: CT203: AUG 2025

NURSYAZANA, MOHAMAD NOH EZAM (2025) FINAL YEAR PROJECT REPORT [FYP] - SPASALON: SMART CLIENT ENGAGEMENT WEB APP: CT203: AUG 2025. Project Report. UPTM.

Text FYP2 FYP4105 0825_NURSYAZANA AM2311015216.pdf Download (10MB)

Abstract

This report introduces the development of the SpaSalon: Smart Client Engagement Web App. It is a web- based system that was made to help spas better manage customer feedback and loyalty. A lot of small spas, like Pelangi Hair Beauty Spa Muslimah in Batu Muda, Selangor, still use old-fashioned methods like stamp cards, handwritten customer records, and WhatsApp broadcasts to share promotions. These old ways of doing things often cause problems like lost data, mistakes made by people, low engagement, and not enough information about how customers act. The system that is being proposed is a modern one that has two main user interfaces which are one for customers and one for spa staff. Customers can easily sign up, see how many loyalty points they have, get deals, and give feedback. On the other hand, a central dashboard lets staff manage client profiles, keep an eye on feedback, keep loyalty records up to date, and learn useful things. The system was made using the Agile method, which lets improvements be made over time based on feedback from stakeholders in real time. Questionnaires and interviews were used to gather information, which was then analysed to figure out what the system needed to do and not do. To see how the system worked and what it did, supporting diagrams like the use case model, flowchart, and BPMN diagram were used. The SpaSalon: Smart Client Engagement Web App wants to improve operational efficiency, cut down on manual work, and make customers happier by digitising processes for engaging with customers. In the end, this project gives spa businesses a smart, safe, and easy-to-use solution that fits their changing needs in the digital age.

Item Type:	Monograph (Project Report)
Uncontrolled Keywords:	SPASALON: SMART CLIENT ENGAGEMENT WEB APP, CT203
Divisions:	Faculty of Computing and Multimedia (FCOM)
Depositing User:	Library3 UPTM
Date Deposited:	20 May 2026 07:37
Last Modified:	20 May 2026 07:51
URI:	http://eprints.uptm.edu.my/id/eprint/5616

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