MUHAMMAD FADHIL AMIN, MOHD PAUZI (2025) FINAL YEAR PROJECT REPORT [FYP] - AI-ORDERS: SMART ONLINE ORDERING WEB APPS FOR AI-CHA ICE CREAM & TEA : CT203: AUG 2025. Project Report. UPTM.
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FYP4105 PROJECT REPORT-MUHAMMAD FADHIL AMIN BIN MOHD PAUZI-CT203.pdf Download (23MB) |
Abstract
Ai-CHA Ice Cream & Tea is an emerging food and beverage (F&B) company in Malaysia with a various number of ice creams and beverages. Today, Ai-CHA uses third party websites to make online orders, and this makes the customer interaction to be little and operational costs higher. The purpose of this project is to create a mobile ordering app (Ai-Order) that would be devoted to Ai-CHA, it will make ordering convenient, will increase brand loyalty, and will ease the management process. There will be two parts of the proposed system: a customer web application and an Admin Dashboard that will be available to the Ai-CHA staff. The web application will enable a user to look through the menu, design of beverages, secure payments, monitoring order status, and attend a loyalty scheme. Using the Admin Dashboard, the staff of the outlets can update the menu items and can keep track of incoming orders in real time and have access to basic sales analytics. The system can also be integrated with point of sale (POS) system to process orders efficiently at Ai-CHA store. Its methodology is Waterfall, and the project will be carried out in the following stages: requirements analysis, design, implementation, testing and deployment. The feature requirements were validated with the help of user surveys to determine the user expectations and collect data. Testing involves both functionality and usability as well as Personal Data Protection Act 2010 (Act 709) compliances. This will result in the whole mobile method of buying that increases customer experience, improves loyalty, and decreases the load on Ai-CHA personnel to handle manual activities. The solution also enables Ai-CHA to have meaningful customer insights and operational effectiveness, which will help it achieve the vision of its digital transformation.
| Item Type: | Monograph (Project Report) |
|---|---|
| Uncontrolled Keywords: | AI-ORDERS: SMART ONLINE ORDERING WEB APPS FOR AI-CHA ICE CREAM & TEA, CT203 |
| Divisions: | Faculty of Computing and Multimedia (FCOM) |
| Depositing User: | Library3 UPTM |
| Date Deposited: | 20 May 2026 07:57 |
| Last Modified: | 20 May 2026 07:57 |
| URI: | http://eprints.uptm.edu.my/id/eprint/5617 |
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