Journal of Ecohumanism - 2025 : Bridging Academic Boundaries: A Design and UAT Study of the Automated Credit Transfer System (ACTS)

Abdul Aziz, Farah Farzana and Isa, Raznida and Md Amin, Noornajwa and Azizan, Noraliza (2025) Journal of Ecohumanism - 2025 : Bridging Academic Boundaries: A Design and UAT Study of the Automated Credit Transfer System (ACTS). Journal of Ecohumanism, 4 (4). pp. 953-960. ISSN 2752-6801

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Abstract

This paper presents the design and User Acceptance Testing (UAT) of a Natural Language Processing (NLP)-driven Automated Credit Transfer System (ACTS) developed to automate and digitalize the academic credit transfer process at Universiti Poly-Tech Malaysia (UPTM). The system matches courses using TF-IDF and cosine similarity algorithms to assess syllabus alignment and determine credit eligibility. The design phase was afforded the highest priority to develop usability, transparency and efficiency per institutional needs. 20 members of the Faculty of Computing & Multimedia (FCOM), who acted as Resource Persons (RP), attended the UAT to test the system's usability, correctness and functionality using real-time examples. A Technology Acceptance Model (TAM)-based questionnaire and semi-structured interviews were conducted for data gathering. Results are rated very high for end-user satisfaction and perceived usefulness, implying both support for the broader institutional feasibility of implementation and the priority it deserves. Results highlight the importance of including end-users in the design and evaluation phases and call for redesigning and improving adoption and performance.

Item Type:	Article
Uncontrolled Keywords:	User Acceptance Testing (UAT), Credit Transfer, Natural Language Processing (NLP), TF-IDF and Cosine Similarity, Technology Acceptance Model (TAM).
Subjects:	T Technology > TK Electrical engineering. Electronics Nuclear engineering
Divisions:	Institute of Graduate Studies (IGS)
Depositing User:	LIBRARY2 UPTM
Date Deposited:	11 Jun 2026 04:42
Last Modified:	11 Jun 2026 04:42
URI:	http://eprints.uptm.edu.my/id/eprint/5643

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