Veredas do Direito - 2025 : Digital Mobility and Learning Behavior Within The Humanities Education Perspective Among University Students Using Grab E Hailing Services

Yusof, Mohamed Suhaimi and Othman, Norreha and Ahmad Zaini, Ahmad Fauzi and Abdul Manan, Dewi Izzwi (2025) Veredas do Direito - 2025 : Digital Mobility and Learning Behavior Within The Humanities Education Perspective Among University Students Using Grab E Hailing Services. Veredas do Direito, 22 (6). ISSN 1806-3845

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Abstract

University life today is influenced by digital technologies that shape learning behavior, social interaction, and everyday experiences. This study examines the use of Grab e-hailing services among students at Universiti Poly-Tech Malaysia and interprets this practice within the context of humanities education, which emphasizes human experience, meaning-making, and behavioral adaptation in daily learning routines. The research explores how digital mobility supports students in managing time, accessing educational spaces, participating in academic activities, and balancing personal and social responsibilities. A quantitative survey was conducted and the data were analyzed to identify patterns that link mobility, learning engagement, and daily lifestyle practices. The findings show that the usability of the Grab application and the affordability of rides play important roles in shaping students' punctuality, consistency in attending classes, and overall participation in university learning processes. Service quality contributes to feelings of comfort and security, which strengthens trust and continued usage. The study concludes that Grab functions not only as a transportation service but also as part of the contemporary learning environment that influences behavior, decision-making, and lived experience in humanities education.

Item Type:	Article
Uncontrolled Keywords:	Customer Satisfaction. Service Quality. App Usability. Pricing. E-hailing.
Subjects:	H Social Sciences > HE Transportation and Communications
Divisions:	Institute of Graduate Studies (IGS)
Depositing User:	LIBRARY2 UPTM
Date Deposited:	23 Jun 2026 01:24
Last Modified:	23 Jun 2026 01:24
URI:	http://eprints.uptm.edu.my/id/eprint/5653

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