Procedia Computer Science - 2025 : Managing Workplace Conflict for Enhancing Employee Satisfaction in MSMEs

K. Maniendaran, Sanjeevan and Ahmad, Abd Rahman and Mohamad, Arifha and Abu Seman, Noor Aslinda (2025) Procedia Computer Science - 2025 : Managing Workplace Conflict for Enhancing Employee Satisfaction in MSMEs. Procedia Computer Science, 253. pp. 636-643. ISSN 1877-0509

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Abstract

Workplace conflict is inevitable when employees of various backgrounds and different work styles are brought together for a shared business purpose. Conflict can and should be managed and resolved. This study explores the critical role of conflict management in shaping employee satisfaction within Micro, Small, and Medium Enterprises (MSMEs). Given the unique challenges faced by MSMEs, such as limited resources and informal structures, effective conflict resolution strategies are essential for fostering a harmonious work environment. Utilizing a quantitative approach, this research examines the impact of various conflict management techniques on employee morale and satisfaction. The findings highlight the significant positive correlation between structured conflict management and increased employee satisfaction, underscoring the importance of adopting collaborative and supportive conflict resolution methods in MSMEs to enhance overall organizational performance.

Item Type:	Article
Additional Information:	Workplace conflict management; Employee satisfaction; MSMEs
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	Institute of Graduate Studies (IGS)
Depositing User:	LIBRARY2 UPTM
Date Deposited:	03 Aug 2026 07:46
Last Modified:	03 Aug 2026 07:46
URI:	http://eprints.uptm.edu.my/id/eprint/5939

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