Exploring ChatGPT Utilisation in Higher Education : A Student Perspective

Khairul Ashraaf Saari and Zaleha Muda and Noorazean Razali and Benazir Tanjung Fatkur, Rahman and Nor Fatin Abdul Jabar (2025) Exploring ChatGPT Utilisation in Higher Education : A Student Perspective. GADING Journal for the Social Sciences, 28 (2). pp. 166-178. ISSN 2600-7568

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Abstract

The rapid growth of artificial intelligence technologies has transformed many aspects of society, including higher education. Among these developments, ChatGPT has emerged as a widely recognised generative AI language model, increasingly used by students, particularly since the onset of the COVID-19 pandemic. However, research on students’ perceptions and use of ChatGPT remains limited. This study aims to examine the extent of ChatGPT usage among university students, its perceived effectiveness as a learning support tool, and its impact on the academic environment at a private higher education institution in Malaysia. Data were collected through structured questionnaires distributed to 250 randomly selected undergraduate students, using a quantitative descriptive approach. The findings are presented in three domains: the level of ChatGPT usage, its perceived usefulness as a learning aid, and the challenges encountered during its use. Results indicate that students use ChatGPT at a moderate level. Their usage is influenced by concerns over response accuracy, limitations in contextual understanding, and potential risks associated with academic dishonesty. These issues prompt students to adopt a cautious stance, viewing ChatGPT more as a supplementary learning tool than a primary resource. This study offers valuable insights into the evolving role of generative AI in higher education, particularly regarding its effects on students’ academic practices, engagement, and expectations.

Item Type:	Article
Uncontrolled Keywords:	chatGPT artificial intelligence higher education learning support quantitative analysis
Divisions:	Faculty of Education, Social Science and Humanities (FESSH)
Depositing User:	LIBRARY2 UPTM
Date Deposited:	17 Sep 2026 07:47
Last Modified:	17 Sep 2026 07:47
URI:	http://eprints.uptm.edu.my/id/eprint/6185

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